Credit Card Billing Policy
Your credit card will not be charged until your order is ready to ship. Your credit card information is encrypted during transmission to our secure server .

Inventory
All plants displayed in the catalog are currently in stock. Inventory levels are only shown for those plants with a low stock level. The shopping cart will not allow you to order more of a plant than I have in stock since I don't do backorders. I will try and keep the computer updated. I go to great efforts in trying to keep the correct labels on the correct plants, but should I make an error, please let me know.

Shipping Policy
We only ship to addresses in the United States. All shipments take place on the first Monday or Tuesday following your order. You will be notified if plants are out of stock, or if there will be an unusual delay in shipment. You will receive notification when your order is shipped.

I start shipping the first of October thru mid-March. The plants are grown in gallon pots, we remove the plants from the pots, remove the excess soil and slide the root ball into a plastic bag and tie. Older large plants may be cut back to fit into the boxes. (These are normally shipped first.) They are then packed in packing peanuts. This prevents breakage during shipping; I used to pack glass like this. There is a packing fee of $8.00 that helps cover packing materials and labor. I assure you it is a lot less work involved when the customer can come by and pick up their plants, which a few are able to. I ship UPS Ground unless other instructions are given.

Shipping rates are calculated in real time directly from the UPS website. In the event of a problem with the UPS rates, the system will implement value-based shipping. Value-based rates are based on shipments to the southeast. Additional shipping charges may apply to shipments outside this region.

Warranty/Returns
If for some reason you do not like the plant, you can return it within 10 days for a refund of the price of the plant. Shipping and handling charges are not refundable. I send out healthy plants only, but I can not guarantee your plant to live due to conditions beyond my control. I do not substitute plants and the web site will not let you order a plant that is out of stock.

To return a plant, simply ship it back to me with a note stating the reason for the return and I'll credit your account or issue a refund check (depending on how payment was made). Please be sure to include your telephone number in case I have any questions or problems.

Your Account
Simply sign in to your account to view your previous orders or change your contact information. You can also manage multiple shipping addresses from within your account area.

Customer Service
For assistance, please send an email to help@ferngullynursery.com or call us at (864) 461-7146.

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